Welcome, I'm Courtney!

I design with analytics and AI to drive real business growth — not just clicks.

Projects
A selection of end-to-end design work, from problem definition to delivered solutions.

Building the Common Design Components Library Documentation

I built a documentation system using AI to generate structural ideas and determine where documentation content should live, reducing internal inquiry meetings by ~60% and establishing the first comprehensive source of truth for Citi's Common Components library.

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Credit Card Detail Page Redesign

I led the redesign of Citi's credit card detail pages by translating agency concepts into Citi’s internal design system and delivering engaging, user-centered experiences.

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Redesigning the Investing Overview Page to Drive Account Openings

I reimagined Citi’s Investing Overview page by translating behavioral data and user insights into a more intuitive and conversion-focused experience.

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More about me:

I have travelled to a total of 14 different countries

I studied Computer Science and AI in college

I'm easily distracted by good food, such as pho

I tried fostering a cat & ended up adopting

I value empathy & collaboration on projects

I have travelled to a total of 14 different countries

Currently
Designer @ Citigroup
Previously
Product Owner @ Citigroup
My super powers
Business-Driven Design 💼
With a background in product ownership and analytics, I design to grow the business. I use data and user behavior to guide decisions that increase engagement and account openings, which drive revenue.
Quick Learner ✏️
I learn quickly by asking questions, doing the work, and putting what I learn into action. I thrive in fast-paced environments and often ramp up faster than expected, translating learning into impact.
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Curious Clarity 🧐
I ask thoughtful questions to close knowledge gaps and gain true understanding. I seek clarity until the “why” is clear, ensuring design decisions are intentional, aligned, and user-centered.
Adaptive Efficiency ⌛️
I embrace change with optimism and adaptability. By leveraging tools like Figma and AI, I work smarter and more efficiently while maintaining quality across evolving teams and projects.